When you are buying anything the most important thing to know is what is the return policy. It brings you peace of mind. Here’s a good thing that Sam’s Club offers a flexible return policy but it can be tricky when you navigate specifics. So better understanding is required for a smooth return or exchange.
In this guide, we will explore the current Sam’s Club mattress return policy in depth. Read till the end to understand better.
Sam’s Club Mattress Return Policy Overview
First thing first, To understand better, take an overview of Sam’s Club mattress return policy. At Sam’s Club, mattress purchased from both in-store or online can be returned or exchanged within 30 days of purchase.
What if You Don’t Have Original Packaging?
Sam‘s Club has a flexible policy regarding original packaging, if you don’t like the product and want to return or exchange it you don’t have to save the original packaging as it can be returned or exchanged without it. But a few tags are saying “Do Not Remove” Please keep them intact and attached to the mattress.
What If the “Do Not Remove” Tag is Not Attached?
If you remove a “Do Not Remove” tag it affects the authenticity of the mattress and raises suspicion of tempering with the mattress. In that case, authenticity can not be verified and Sam’s Club holds the right to partial refund or deny the return.
How to Return Mattress in Store and Online?
Now, we know that, according to Sam’s Club policy, we have 30 days to return the mattress if we are not satisfied. Now, let’s Check out, if needed in the future, how to return it in-store or online.
Process Of Returning a Mattress In-Store
For in-store purchases of mattress, you can simply visit any nearby Sam’s Club store, bring the mattress, the receipt of purchase, and your Sam’s Club membership card. Refunds for in-store returns are typically processed immediately.
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What if The Receipt is Lost?
You should bring the original receipt to return or exchange the mattress but if you somehow have lost the original receipt, there is no need to worry about it. Sam’s Club can trace the record of the purchases within the last two years.
So, even if you don’t have the receipt just visit the nearby store after processing the purchasing data, your store can allow the return or exchange of the mattress as per the policy. Your refund will be processed to your original payment method or as store credit.
Process of Returning a Mattress Purchased Online
To return a mattress purchase online, the process is a bit different from in-store purchase, but don’t worry it’s not very complicated. You have to visit the Sam’s Club online store, then login to your Sam’s Club account, look for your order details from your account section and then select return item.
Print the return label, attach it to the package, and ship it back. return any accessories and packing slips that came with the original package.
Does Sam’s Club Provide Pickup Options?
Whenever you are purchasing mattress online, you should know it can only be returned through shipment. But you don’t have to ship the mattress yourself. You can contact the Sam’s Club pickup option and can contact the customer service support centre. Item purchased at a Sam’s Club location can’t be shipped back.
Refunds are issued according to the original payment method either by cash or credit, but shipping charges are only refunded if the return is due to an error by Sam’s Club or if the product was damaged during shipping. Your refund will be issued within 5-7 business working days.
What If You Want Exchange?
The process is similar to returning the product on both online and in-store purchases. You can exchange your mattress within 30 days of purchasing. You can not exchange an online purchased mattress from Sam’s Club in-store locations.
Bulk Purchases Returnable
For purchases comprising of ten or more units of the same item, unfortunately, it cannot be returned, the only exception is if the item is defective or damaged by the manufacturer. You have to submit photos of damaged goods within 72 hours after delivery. But if you are shipping it to a third party or freight forwarder, it’s your responsibility to ensure that it arrives complete and undamaged.
Conclusive Note
To return or exchange a mattress, Sam’s Club offers an easy and smooth return policy. You can exchange the mattress within 30 days of delivery. The tags labeled as “Do Not Remove” should be attached to the mattress to verify the authenticity. Online purchased mattress can not be returned to Sam’s Club locations.
Products in bulk cannot be returned except incomplete or damaged products by the manufacturer within 72 hours. Whenever performing third-party shipping, it’s your responsibility to ensure the order is complete and undamaged.
Note: “Sam’s Club may limit or refuse requests for exchanges or refunds in the event of a local, regional or national emergency, fraud, abuse of privileges, or violations of these Satisfaction Guarantee Terms and Conditions, as determined in Sam’s Club’s sole discretion. In the case of fraud or abuse of privileges, Sam’s Club may reverse the amount originally refunded or recharge the amount originally refunded.”
Regards information taken from sam’s club official store!
Frequently Asked Questions
Can I Return a Mattress Purchased 7 Months Ago?
No, you can not return a mattress that you purchased 7 months ago. you can only return or exchange a mattress purchased up to 30 days ago. For purchases made more than 30 days ago, check with Sam’s Club for any possible exceptions or updated policies.
Can You Return Mattress if Purchased it Online but Want to Return it In-Store?
No, if you purchase an item online and cannot return it to a Sam’s Club location, it will be noted on the product page. if you purchased the product at the club, you will return or exchange it in the club.
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