2025 Sam’s Club Mattress Return Policy – Complete Overview

When you are buying anything the most important thing to know is what is the return policy. It brings you peace of mind. Here’s a good thing that Sam’s Club offers a flexible return policy but it can be tricky when you navigate specifics. So better understanding is required for a smooth return or exchange.

In this guide, we will explore the current Sam’s Club mattress return policy in depth. Read till the end to understand better.

Why Mattress Return Policies Matter in 2025

Choosing the right mattress is a big deal. According to a 2019 survey by the Better Sleep Council, over 52% of Americans say they’re not happy with the quality of their sleep, and the mattress they use is a major reason why. 

With the average mattress costing between $500 and $3,000 or more, shoppers want security and flexibility. In fact, a recent UPS study found 88% of online shoppers consider easy returns “essential” when deciding whether to buy, and 69% are discouraged from buying online if they’ll have to pay for return shipping.

That’s why mattress return policies can make or break a purchase. Sam’s Club understands this. Their goal is to let members shop fearlessly and love their sleep—with a process that’s transparent, fast, and customer-first.

2025 Sam’s Club Mattress Return Policy Overview

Sam’s Club offers a 30-day risk free mattress return policy for all members in 2025. If you’re not completely satisfied with your bed—whether you bought it online or in the club store—you can request a return or exchange within 30 days of your purchase.

• 100% Satisfaction Guarantee: All mattresses are covered.
• Returns Accepted for Opened and Used Mattresses: As long as tags are attached and the return happens within the window.
• Both In-Store and Online Purchases: Process may differ, but both are eligible for return.
• Refunds Given to the Original Payment Method: With or without a receipt, see details below.
• No Restocking Fees: You get a full refund, not just store credit.
• Member-Only Benefit: Mattress return policy applies only to active Sam’s Club members.

This generous policy gives you time to try the mattress at home, test for comfort, and decide if it’s right for you—a major advantage over old-fashioned retail mattress purchases.

Planning to use a Sam’s Club gift card for your next mattress purchase? Don’t miss our guide on How to Activate Sam’s Club Gift Card to make sure it’s ready to go.

Mattress Return Timeframes – How Long Do You Have?

The standard mattress return window at Sam’s Club is 30 days from purchase. This means you have a full month to try the mattress and see if you love it or need to send it back.

• Starts from Purchase Date: Not delivery date.
• Both In-Store and Online: 30 days applies to both.
• No 90-Day Policy: Confusion sometimes comes from Sam’s longer return period for other items like electronics; mattresses are always 30 days.

Industry experts recommend trying a new mattress for at least 21 days before deciding if it’s right for you. Sam’s Club’s 30-night policy gives you enough time to truly test your purchase.

Stat: Mattress return rates for major retailers (online and in-store) range from 5% to 15%, according to the International Sleep Products Association.

What if You Don’t Have Original Packaging?

Sam‘s Club has a flexible policy regarding original packaging, if you don’t like the product and want to return or exchange it you don’t have to save the original packaging as it can be returned or exchanged without it. But a few tags are saying “Do Not Remove” Please keep them intact and attached to the mattress.

What If the “Do Not Remove” Tag is Not Attached?

If you remove a “Do Not Remove” tag it affects the authenticity of the mattress and raises suspicion of tempering with the mattress. In that case, authenticity can not be verified and Sam’s Club holds the right to partial refund or deny the return.

How to Return a Mattress at Sam’s Club?

Now, we know that, according to Sam’s Club policy, we have 30 days to return the mattress if we are not satisfied. Now, let’s Check out, if needed in the future, how to return it in-store or online.

In-Store Returns

• Bring Your Materials: Take the Do Not Remove law tag attached to your mattress, your receipt, your membership card, and your payment method (credit/debit card used to buy).
• Go to Member Services: Head to the service desk at your local Sam’s Club.
• Speak to a Representative: Let them know you want to return your mattress.
• Show Your Documentation: If you don’t have your receipt, they can look up your transaction with your membership number.
• Refund Issued: If you return your mattress within the 30-day window, the refund is processed to your original payment method. If you have no receipt, you may get a Sam’s Club gift card.

Tip: Most Sam’s Club locations do NOT require you to bring back the entire physical mattress. Simply bring the mattress tag (“Do Not Remove” law label), proof of purchase, and any bonus items. Ask ahead—requirements can vary slightly by location due to health and safety protocols.

Price Drop Alert: According to MarketWatch, you can now get an annual Sam’s Club membership for just $15.

Online Returns

To return a mattress purchase online, the process is a bit different from in-store purchase, but don’t worry it’s not very complicated.

• Log in to Your Account: Go to your order history and find your mattress purchase.
• Start a Return: Follow the prompts to print a prepaid return shipping label. Most often, only the mattress tags, not the whole mattress, are shipped back. return any accessories and packing slips that came with the original package.
• Ship the Law Tags: Mail the mattress tags and any accessories (such as pillows or protectors received as a bonus) using the label.
• Refund Issued: Once Sam’s Club receives your return tags and processes your return, they will refund your original payment method within 5–7 business days.

Note: Delivery or shipping charges are refunded only if the return is due to Sam’s Club error or a defective/damaged mattress.

Returns with No Receipt

You should bring the original receipt to return or exchange the mattress but if you somehow have lost the original receipt, there is no need to worry about it. Sam’s Club can trace the record of the purchases within the last two years. 

So, even if you don’t have the receipt just visit the nearby store after processing the purchasing data, your store can allow the return or exchange of the mattress as per the policy. Your refund will be processed to your original payment method or as store credit.

Refund Methods & Processing Times

The way you’re refunded at Sam’s Club depends on how you purchased and how you return

Purchase Method	Return Method	Refund Speed	Refund Type
In-Store	In-Store Return	Same day	Original payment or gift card
Online	Online Return	5–7 business days	Original payment (credit/debit)
Online	In-Store Return	1–7 business days	Original payment or Sam’s Club gift card
No Receipt	Any	1–7 business days	Sam’s Club gift card

Does Sam’s Club Provide Pickup Options?

Whenever you are purchasing mattress online, you should know it can only be returned through shipment. But you don’t have to ship the mattress yourself. You can contact the Sam’s Club pickup option and can contact the customer service support centre. Item purchased at a Sam’s Club location can’t be shipped back.

Refunds are issued according to the original payment method either by cash or credit, but shipping charges are only refunded if the return is due to an error by Sam’s Club or if the product was damaged during shipping. Your refund will be issued within 5-7 business working days.

What If You Want Exchange?

The process is similar to returning the product on both online and in-store purchases. You can exchange your mattress within 30 days of purchasing. You can not exchange an online purchased mattress from Sam’s Club in-store locations.

Bulk Purchases Returnable

For purchases comprising of ten or more units of the same item, unfortunately, it cannot be returned, the only exception is if the item is defective or damaged by the manufacturer. You have to submit photos of damaged goods within 72 hours after delivery. But if you are shipping it to a third party or freight forwarder, it’s your responsibility to ensure that it arrives complete and undamaged.

Mattress Return Exceptions and Non-Returnable Items

While Sam’s Club’s return policy is generous, there are some restrictions

• Return Window: Must return within 30 days.
• Membership Required: Only current members can return.
• Tags Required: The “Do Not Remove” law label must still be attached to the mattress.
• Condition: Mattress must not be heavily soiled or damaged by abuse; light wear is acceptable.
• Non-Returnable Products: Gift cards, tickets, custom-made items (like personalized gifts/photos), items under the Wholesale Trading Program, and prescriptions are never returnable.
• Custom Mattresses: May have stricter return rules—always check before buying.

Be aware that returning a heavily used, soiled, or damaged mattress could be denied at the manager’s discretion.

 Packaging, Law Tags, and What You Need to Return

The most crucial thing needed for a successful return is the mattress law tag (the white “Do Not Remove” label sewn on). This law tag serves as proof of origin and is required by law for most mattress returns in the United States.

• Keep the Law Tag Intact: Never remove it until you’re sure you’re keeping the mattress!
• No Original Packaging Needed: You do not need to haul the original box or shield wrap back. Sam’s Club only requires the tag and your proof of purchase for a return.
• Accessories: If the mattress came bundled with extras (pillows, protector, bedding), return these as well if possible for a full refund.

Tip: Snap a photo of your mattress with the law tag intact when you decide to return, to avoid disputes.

Can You Return a Used or Opened Mattress to Sam’s Club?

Yes—Sam’s Club allows returns for mattresses that have been opened, used, and even tested at home, as long as you return within the 30-day window and keep the law tag attached.

• No Need for Perfect Condition: Light use is fine.
• No Restocking Fee: Unlike many stores, you are not charged a fee for returning an opened mattress.
• Abused or Extremely Heavily Soiled Mattresses: These may be refused at manager’s discretion.
• Members Only: Non-members can’t return a mattress, even if gifted or bought for them.

2025 Policy Updates and the Latest Sam’s Club News

Sam’s Club has modernized their mattress return policy and shopping experience in 2025

• Extended Hours: More time to shop and return, especially on weekends.
• Store Expansion & Remodels: Over 600 stores nationwide, with plans to add 15 new locations each year and modern tech-enabled checkout for convenience.
• More Digital Options: Scan & Go and digital receipts make returns easier.
• No Major Changes to Mattress Return Policy in 2025: The same 30-day policy and generous rules still apply.

Stat: Sam’s Club had over 110 million members worldwide by 2022, added $12.7 billion in online sales in 2024 (expecting 10-15% growth for 2025), and reported 2.3% year-over-year comparable sales growth in 2024.

What Happens to Returned Mattresses? Environmental and Recycling

Mattress returns are not just about customer support—they have a major impact on the environment.

• Over 50,000 mattresses enter US landfills each day, according to the Mattress Recycling Council.
• But 85% or more of a mattress can be recycled: foam, metal springs, wood, and fabric can be reused or repurposed.

Sam’s Club Encourages Responsible Disposal

• Returned mattresses are often donated, recycled, or, in rare cases, sent for waste-to-energy processing
• The company does not ask for the entire mattress to be dragged back (except in rare cases); this reduces shipping waste and environmental cost.

Ask at your club for recycling or donation options—many cities also have mattress recycling pickup programs.

Sam’s Club Mattress Return Policy vs Competitors (Costco, Walmart, BJ’s, Online)

Retailer	Return Window	Opened/Used OK?	Must Return Mattress?	Restocking Fee	Delivery Fee Refunded?	Notable Exceptions
Sam’s Club	30 days	Yes	Usually no – tag only	None	Only on error	Members only, law tag required
Costco	Unlimited	Yes	Yes (must bring in)	None	Yes	Policy abuse can lose membership
Walmart	90 days	No (opened not allowed unless defect)	Yes (unopened)	None	Only on error	Original packaging, strict return
BJ’s	30 days (mattresses), 1 yr (other)	Yes (like new)	Yes (must bring back)	None	Only on error	Must be in “excellent condition”
Amazon	Up to 100 days (varies by brand)	Yes (most brands)	Yes	None	Varies	Return shipping required
Casper/Nectar/Purple	100-365 days trial	Yes (all)	Often donated or picked up	None	Yes	Must fill out return form

*Exception: gross misuse of Costco’s return policy may lead to membership cancellation.

Takeaway: Sam’s Club has one of the easiest and most member-friendly policies, though the 30-day time frame is stricter than some online mattress brands or Costco.

Conclusive Note

Sam’s Club’s mattress return policy in 2025 is one of the most member-friendly options available in the US market. It’s designed to give shoppers total peace of mind, with only a few basic requirements—a clean law tag, a valid membership, and a 30-day trial. With no restocking fees and no awkward questions, you can try out a mattress at home with little risk.

While Costco and some direct-to-consumer online brands may offer longer trial windows, they often require you to physically bring in or dispose of the mattress yourself. At Sam’s Club, the return is usually a hassle-free, tag-based process, and their refund system is fast and reliable.

If you are a Sam’s Club member looking for convenience, flexibility, and trustworthy service for your next mattress purchase, you can rest well knowing you’re covered.

Related Queries

Can I Return a Mattress Purchased 7 Months Ago? 

No, you can not return a mattress that you purchased 7 months ago. you can only return or exchange a mattress purchased up to 30 days ago. For purchases made more than 30 days ago, check with Sam’s Club for any possible exceptions or updated policies.

Can You Return Mattress if Purchased it Online but Want to Return it In-Store? 

No, if you purchase an item online and cannot return it to a Sam’s Club location, it will be noted on the product page. if you purchased the product at the club, you will return or exchange it in the club.